About Southbank Group Stays

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Who We Are and What We Do

When coordinating travel for groups ranging from six to forty people, managing individual hotel policies, room categories, and venue reservations can become needlessly complex. We operate as an independent group stay planning desk built specifically for group organisers. We are not owned, operated, or endorsed by Crown Melbourne Limited or Crown Resorts Limited.

The Crown Melbourne complex contains three distinct hotels under one umbrella—Crown Towers Melbourne, Crown Metropol Melbourne, and Crown Promenade Melbourne—offering over 1,600 rooms combined. Our desk simplifies the process by collecting your group's dates, preferred hotel style, and headcount in a single point of contact. We then submit your requirement directly through official sales channels or partner desks to secure published group rates and terms.

How We Verify and Update Our Information

Accuracy is essential when planning group itineraries. Every detail published on this site—including room counts, published floor amenities, venue capacities, and regulatory terms—is drawn directly from primary documentation, regulatory filings from the Victorian Gambling and Casino Control Commission (VGCCC), or official press releases issued by Crown Resorts.

Where official figures are unavailable on Crown Melbourne's published channels—such as individual hotel room counts, which secondary industry sources list at 481 rooms for Crown Towers, 658 for Crown Metropol, and 465 for Crown Promenade—we explicitly mark those statistics as secondary estimates. We update property facts whenever official changes or $200 million site redevelopments are announced, ensuring you have clear dates and factual context before submitting your rooming lists. To understand how our commercial arrangements work, view how this site earns, or read our site terms of use.

Responsible Operations and Contacting Our Desk

While Crown Melbourne operates a physical, 24-hour casino complex under Victorian licence, our focus is strictly on group accommodation, dining, and event logistics. Interactive online casino gambling is prohibited in Australia. Casino entry at the physical Southbank venue is restricted to adults aged 18 and over. Help and support services are available 24/7 via Gambler's Help on 1800 858 858. Learn more on our responsible gambling page.

If you are planning an upcoming trip, review how group bookings work or submit your dates directly through our group room request form to receive assistance with rooming lists and availability.