Terms of Use

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1. Independent Nature of This Site

Southbank Group Stays is an independent review and booking-request website operated separately from Crown Melbourne Limited and Crown Resorts Limited. We are not owned by, affiliated with, or authorised as an official agent of Crown Melbourne Limited or its parent entities. Official hotel policies and official direct bookings remain available through crownmelbourne.com.au and crownhotels.com.au.

When you submit a group inquiry through our site, our desk reviews your requirements and forwards the information to appropriate booking channels or hotel group sales contacts. To understand how we handle the information you provide in a request, please refer to our privacy policy. You can also read more about our background on our about page.

2. Information Accuracy and Dated Facts

We publish hotel operational details, room categories, amenity listings, venue statuses, and regulatory facts based on official releases, venue pages, or secondary industry records. Operational facts change over time. Restaurant rosters, venue opening schedules, redevelopment timelines, maintenance notices, and property policies are subject to alteration by the complex operator at any time without notice.

We strive to present verified details accurately, but we offer no guarantee that all facts on this website are complete, current, or error-free at the moment of reading. The information provided does not constitute direct contractual advice or binding representation. For a detailed breakdown of how we sustain this site, view details on how this site earns.

3. No Guarantees of Rates or Group Conditions

We do not issue binding rate quotes, hold room inventory, or guarantee group discounts, minimum room counts, or specific terms on behalf of the resort. Room rates, deposit schedules, minimum stay requirements, late check-out availability, and cancellation policies are set solely by the respective hotel management teams at Crown Towers, Crown Metropol, and Crown Promenade.

Submitting an inquiry via our request desk does not constitute a confirmed reservation. Any contractual agreement for guest accommodation, venue hire, or dining services is formed exclusively between the group organiser and the hotel or partner entity upon execution of their formal booking documentation.

4. Venue Operations and Gambling Regulations

All hotel stays and site visits are governed by Victorian legislation and property conditions. The physical casino at Crown Melbourne operates under a licence granted to Crown Melbourne Limited by the Victorian Gambling and Casino Control Commission (VGCCC). Entry to the casino gaming floor is strictly limited to persons aged 18 years and over.

Online casino gambling is prohibited under Australian law. This website does not offer, facilitate, or promote gambling activities. For regulatory and safety details, consult our page on responsible gambling or review operational facts on the casino, factually. Help is available 24 hours a day via Gambler's Help on 1800 858 858.

5. Limitation of Liability and Governing Law

Southbank Group Stays accepts no liability for costs, losses, or inconveniences arising from reliance on the factual content of this site, changes to venue operations, or decisions made during accommodation bookings. Organisers are advised to confirm critical details directly with the relevant hotel desk prior to finalizing travel plans.

These terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising in connection with the use of this website shall be subject to the exclusive jurisdiction of the courts of Victoria.