Privacy Policy

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Australian Privacy Principles and Scope

Southbank Group Stays operates as an independent review and booking-request service. We are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document sets out how we collect, use, store, and disclose personal information submitted through our website or direct email correspondence.

By submitting a request via our group room request form, you agree to the collection and handling of your data as outlined below. We only collect information that is directly necessary to process your group stay request at Crown Towers, Crown Metropol, or Crown Promenade.

Information We Collect

When you submit an enquiry through our site, we collect specific details to assist our team in handling your request:

• Organiser Contact Details: Name, phone number, and email address of the primary group contact.
• Stay Parameters: Preferred dates, total room counts, guest count, and selected hotel preference across the complex.
• Rooming Lists and Guest Details: Names, occupancy preferences, and specific rooming allocations provided by the organiser.
• Technical Data: Internet protocol (IP) addresses, browser type, and interaction metrics gathered via site performance tools.

We ask group organisers to send only the information required to manage room allocations. Please do not submit sensitive personal identifiers, financial account passwords, or unnecessary personal history in your rooming lists.

How We Use and Share Group Data

Your information is used solely to facilitate group accommodation requests and answer editorial enquiries. To fulfill your request, we disclose relevant rooming lists and stay parameters to the hotel desk or our official booking partner. This allows the venue to verify room availability, review dates, and issue formal group rate quotes.

We do not sell, rent, or trade your personal information to third-party marketers. Data is shared strictly with the necessary operational partners involved in finalising your booking. For full details on how we sustain this independent service, see our disclosure on site earnings.

Analytics and Third-Party Tools

This site uses Google Tag Manager to monitor general technical performance and measure website usage. Google Tag Manager helps us evaluate how visitors navigate our site, which pages are viewed, and how users interact with our room request options. These tools aggregate anonymous technical data and do not profile individual users or extract personal rooming details.

Data Storage and Security

Information submitted through our digital request forms is transmitted via secure encrypted channels. Access to organiser contact records and rooming lists is strictly limited to authorised editors and desk personnel involved in processing group requests.

While we apply appropriate physical and electronic security safeguards, no digital transmission over the internet can be guaranteed as entirely secure. Organisers provide personal information and rooming data at their own risk.

Data Retention, Access, and Corrections

We retain group request records and rooming lists only as long as necessary to complete the enquiry, support the booking process, or meet legal auditing obligations. Once an enquiry is completed or rendered inactive, the associated records are archived or securely deleted in accordance with internal retention practices.

You have the right to request access to the personal information we hold about you or your group. If any details are inaccurate or out of date, you may request corrections. To ask about held data, submit a correction, or request record deletion, please review our about and editorial contact page to reach our managing editor.